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info@kefcom.net


JUL
25
Issues Calling UK Mobile Networks
By:
on
JUL
25
Jul 25, 12:29 BSTUpdate - We have received reports that this issue is still ongoing. Calls to EE mobiles via the VoiceHost platform have been re routed to restore service while the wider issue is investigated by third parties.Jul 24, 12:50 BSTUpdate - Further information suggests that this is an issue pertaining to EE's network specifically.Jul 24, 12:11 BSTMonitoring - We are aware that users are experiencing issues calling UK mobile networks. This appears to be a widespread issue and is not specific to VoiceHost.

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JUL
01
Core Switch Maintenance
By:
on
JUL
01
Jul 1, 23:00 BSTCompleted - The scheduled maintenance has been completed.Jul 1, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 30, 16:37 BSTScheduled - We will be making configuration changes on core switches.If you believe there are any issues following the change window, please contact our Support team on 01603904090/support@voicehost.co.uk

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JUN
30
Web Portals, Applications and Services
By:
on
JUN
30
Jun 30, 16:13 BSTResolved - This incident has been resolved.Jun 30, 15:05 BSTMonitoring - We have a fix for the issue and are monitoringJun 30, 15:00 BSTInvestigating - We are currently investigating an issue with access to our Web Portals, Applications and Services

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JUN
19
Broadband Maintenance
By:
on
JUN
19
Jun 19, 09:00 BSTCompleted - The scheduled maintenance has been completed.Jun 19, 07:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 18, 15:58 BSTScheduled - There will be some upstream broadband network maintenance affecting a small amount of connections on our network. These connections may see a drop within the window of works and should reconnect without issue.

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JUN
18
Broadband Maintenance
By:
on
JUN
18
Jun 18, 07:00 BSTCompleted - The scheduled maintenance has been completed.Jun 18, 06:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 11:09 BSTScheduled - There will be some upstream broadband network maintenance affecting a small amount of connections on our network. These connections may see a drop within the window of works and should reconnect without issue.

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JUN
12
Issues Logging in to VoiceHost Applications
By:
on
JUN
12
Jun 12, 09:55 BSTResolved - All services and applications are now fully operational.If you experience any further issues that you believe to be related to this outage, please contact our support team on 01603904090 or at support@voicehost.co.uk.Jun 12, 09:28 BSTUpdate - These issues have now been partially resolved and access to most applications has been restored. This is still under investigation.Jun 12, 08:40 BSTIdentified - We have been made aware that some customers are experiencing issues when attempting to log in to VoiceHost applications. After some investigation we believe we have identified the cause and have raised this to our systems team for further investigation.

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JUN
09
Emergencey Core Switch Maintenance - Service Affecting
By:
on
JUN
09
Jun 9, 23:05 BSTCompleted - The scheduled maintenance has been completed.Jun 9, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 9, 11:36 BSTScheduled - Please be made aware that we will be performing emergency maintenance this evening on a core switch in our Telehouse North POP. This should only affect services connected to this switch but if any other services are affected at the time, please contact our support team on 01603904090.Customers with Ethernet services connected to this switch should already have received an email from our NOC team advising as such.

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MAY
13
Emergency Core Switch Maintenance - AT RISK
By:
on
MAY
13
May 13, 03:00 BSTCompleted - The scheduled maintenance has been completed.May 12, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 12, 20:34 BSTScheduled - Engineers will be performing core switch maintenance at Telehouse London North. Connectivity serviced by this switch will see a short loss of service.

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MAR
23
Draytek Router Broadband Session Intermittency
By:
on
MAR
23
Mar 23, 11:06 GMTResolved - This incident has been resolved.Mar 23, 11:05 GMTIdentified - We have been made aware of an issue that began at 9pm on Saturday 22nd March in which broadband sessions that terminate on Draytek CPE are unable to sustain a broadband session. We recommend anyone using a Draytek router upgrades to the latest firmware for their model as soon as convenient to rectify this issue.Other ISPs have reported similar findings.

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MAR
18
DSL Carrier Maintenance - Service Affecting
By:
on
MAR
18
Mar 18, 06:00 GMTCompleted - The scheduled maintenance has been completed.Mar 18, 00:01 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 24, 17:00 GMTScheduled - One of our broadband service providers will be undertaking maintenance that will cause customers connected to our London LNS to see a loss of service. Shortly after, they will be moved to our Manchester LNS automatically to restore service while the maintenance is completed.If you have any prolonged issues, or any problems following the maintenance window, please contact our support team on 01603904090.

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More posts
  • "Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear."

    Suzanne Adlington - Managing Director, Bristol Blue Glass Ltd.
  • "We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

    Finance Director, National M&E Building Services Provider.
  • "Where Kefcom has stood out for me above all others, is with a continuously impeccable service, the majority of my requests are dealt with immediately, and the few things that take a little longer to work on I’ve been regularly updated to the progress."

    Talek Saunders - Laboratory Analyst, Allium Environmental Ltd.
  • "We would be delighted to recommend your services! Many thanks for all your support through the pandemic, this has really made us look at all our suppliers and Kefcom is definitely one we will be keeping. It’s been great to have your skills to help us through and we really appreciate it… can’t wait to get out of our telephone contract for the lines and move it all over to yourselves... because as long as I am dealing with the contracts we will not be renewing with our existing supplier! I have to say it was great having your expertise and knowledge when for instance, we had data SIM requirements. As we are not technical, Tom was able to explain what it was and how it would work for our service users to be able to communicate with their family via tablets etc, which was invaluable."


    Diane Rendell - Administration Officer, Gloucestershire Group Homes.
  • “From our initial meeting, through 4 years of our development programme, to delivery and ongoing support; Kefcom have never let us down.”


    Sean Hodgson - Development Director, The Bay Talland, Cornwall.
  • "I would not hesitate to recommend the services of Kefcom to any company whether they be larger, established businesses or new, smaller organisations looking for a reliable provider of all of their computer and telephone needs."


    Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.
Do you have a question about our VoIP phone systems or want tailored advice from our expert VoIP company in Bristol? Please reach out to us by phone or email. Our team are always happy to help. 

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