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SEP
20
Voice Platform Maintenance - At Risk
By:
on
SEP
20
Sep 21, 00:00 BST Completed - The scheduled maintenance has been completed. Sep 20, 23:00 BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 18, 15:48 BST Scheduled - As part of our ongoing service improvement programme, routine maintenance will be performed on the Voice Platform, Hosted PBX (HPBX) and SIP Trunking infrastructure. During this period, customers may experience brief registration interruptions. Therefore, the affected services should be regarded as at risk for the duration of the maintenance window.

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SEP
17
Core Network Maintenance - Service Affecting
By:
on
SEP
17
Sep 17, 22:43 BST Completed - The scheduled maintenance has been completed. Sep 17, 21:00 BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 14, 09:52 BST Scheduled - We will be performing routine software upgrades on core network infrastructure. Ethernet services connected to this infrastructure will experience a brief outage. If an Ethernet service that you own via VoiceHost is affected you will be contacted directly to advise as such.Portals and other applications may also experience a brief outage, although this will be minimised due to redundancy measures.If you have any questions about this maintenance, please contact us at support@voicehost.co.uk/01603904090.

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SEP
10
Virgin Layer 2 Outage - Telehouse North
By:
on
SEP
10
Sep 10, 02:26 BST Resolved - Virgin confirmed that this incident was resolved at 02:26 AM on 10/09/2026 by fixing the aforementioned fibre break. Sep 9, 16:56 BST Update - Engineers have arrived to site and are continuing to work on the fault. Sep 9, 14:38 BST Update - Virgin have advised that fibre splicers have been requested to site to begin repair work on the fault. Sep 9, 14:16 BST Update - Following further testing, Virgin engineers have identified a fibre break. Sep 9, 12:53 BST Update - Virgin engineers have located the impacted infrastructure and are continuing their investigations to determine a root cause. Sep 9, 11:22 BST Update - Virgin have confirmed they have a network issue affecting Telehouse North and their engineers are working to fix.Further updates will be provided as soon as possible. Sep 9, 11:09 BST Identified - We are investigating an issue with connectivity to the Virgin network from Telehouse North London.

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JUL
20
TalkTalk Layer 2 Outage - Manchester Equinix
By:
on
JUL
20
Jul 20, 11:49 BST Resolved - We experienced a brief outage on a layer 2 interconnect between TalkTalk and our Manchester POP. You would only be affected by this if your layer 2 service is via TalkTalk and it connects at our Manchester POP.Following this status update, we were notified that TalkTalk also experienced a loss of service on their SIP platform that may have affected some VoiceHost customers.For further information, please contact our Support team:Email: support@voicehost.co.ukTel No: 01603904090

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JUL
10
Network Incident
By:
on
JUL
10
Jul 10, 16:00 BST Resolved - Start: 10 July 2026 – 16:00 BSTResolved: 10 July 2026 – 18:42 BSTWe experienced a DDoS attack which affected access bandwidth to and from our network and resulted in disruption to some services.The incident has been resolved.For full details, including our post-incident review, please refer to the Post Incident Report available within the Documents section of your portal.

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APR
22
Virgin Layer 2 Outage - Telehouse North
By:
on
APR
22
Apr 22, 15:51 BST Resolved - This incident has been resolved. Apr 22, 14:32 BST Update - We are continuing to work on a fix for this issue. Apr 22, 14:01 BST Identified - We are aware of an outage affecting Virgin based layer 2 services routed into Telehouse North - London. Virgin engineers are investigating with updates to follow.

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APR
06
Voicemail Platform Impacted
By:
on
APR
06
Apr 6, 02:00 BST Completed - The scheduled maintenance has been completed. Apr 5, 22:00 BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 30, 14:52 BST Scheduled - We will be performing upgrades to our voicemail platform that will cause it to be offline for a maximum of 60 minutes. This is to improve the functionality of the voicemail platform.

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APR
01
Broadband Services Impacted
By:
on
APR
01
Apr 1, 02:00 BST Completed - The scheduled maintenance has been completed. Mar 31, 22:00 BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 30, 14:46 BST Scheduled - We will be conducting maintenance on a broadband NNI in our Manchester POP which may cause loss of service for some users. Any affected users should automatically be routed via one of our London POPs so the downtime will be minimal.

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MAR
26
Core Network Maintenance - AT RISK
By:
on
MAR
26
Mar 26, 06:00 GMT Completed - The scheduled maintenance has been completed. Mar 25, 22:00 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 25, 22:00 GMT Scheduled - We will be completing upgrades to our core network in our Telehouse West POP which could put some data services at risk.We are expecting this work to take no more than 30 minutes to complete.

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MAR
25
Core Network Maintenance - AT RISK
By:
on
MAR
25
Mar 25, 06:00 GMT Completed - The scheduled maintenance has been completed. Mar 24, 22:00 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 23, 16:08 GMT Scheduled - We will be completing upgrades to our core network in our Telehouse West POP which could put some data services at risk.We are expecting this work to take no more than 30 minutes to complete.

Read more   >>
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    Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.
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