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0117 971 7722


info@kefcom.net


JAN
29
Core Network Maintenance - Service Affecting
By:
on
JAN
29
Jan 29, 22:10 GMTCompleted - The scheduled maintenance has been completed.Jan 29, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 27, 09:23 GMTScheduled - We will be completing a necessary firmware upgrade on one of our core routers. This will cause a brief outage on some data services. If your data service is affected by this maintenance, you will be contacted directly to advise as such.

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JAN
23
Degraded Portal Access
By:
on
JAN
23
Jan 23, 10:10 GMTResolved - This incident has been resolved.Jan 23, 09:00 GMTMonitoring - We have found the root cause of this issue which has now been resolved.Please report any further issues to support@voicehost.co.uk/01603904090.Jan 23, 08:52 GMTInvestigating - We are currently aware of some users being unable to access the VoiceHost portal. This is currently under investigation by our system's team

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JAN
22
Core Network Maintenance - Service Affecting
By:
on
JAN
22
Jan 22, 22:10 GMTCompleted - The scheduled maintenance has been completed.Jan 22, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20, 13:06 GMTScheduled - We will be completing a necessary firmware upgrade on one of our core routers. This will cause a brief outage on some data services. If your data service is affected by this maintenance, you will be contacted directly to advise as such.

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DEC
20
Virtual Platform Maintenance - AT RISK
By:
on
DEC
20
Dec 20, 00:00 GMTCompleted - The scheduled maintenance has been completed.Dec 19, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 4, 14:23 GMTScheduled - We will be performing essential upgrades on our virtual platform.

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DEC
11
Fibre damage between Telehouse North and Manchester MA4
By:
on
DEC
11
Dec 11, 15:29 GMTResolved - This incident has been resolved.Dec 10, 09:15 GMTIdentified - An intra-pop optical cable has been damaged and engineers are working to repair it.This notice is only informational as traffic is flowing over an alternative route.

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NOV
27
Supplier API Maintenance - Service Affecting
By:
on
NOV
27
Nov 27, 23:00 GMTCompleted - The scheduled maintenance has been completed.Nov 27, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 27, 13:36 GMTScheduled - We will be performing necessary maintenance on a supplier API that will likely result in a small window of downtime for fault raising and availability checking via the portal.

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NOV
25
Virtual Platform Maintenance
By:
on
NOV
25
Nov 25, 22:00 GMTCompleted - The scheduled maintenance has been completed.Nov 25, 21:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 25, 11:04 GMTScheduled - We will be performing maintenance on our virtual platform. We don't expect any service impact, however, if you become aware of any issues, please notify us.Telephone: 01603904090Email: support@voicehost.co.uk

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NOV
12
Broadband Disconnects Via Single NNI in Telehouse North PoP
By:
on
NOV
12
Nov 12, 08:57 GMTResolved - The upstream issue has been resolved.Nov 11, 21:04 GMTIdentified - The issue has been identified and raised to the carrier for investigation.Nov 11, 20:46 GMTInvestigating - Several broadband connections experienced brief interruptions due to a single NNI outage at our Telehouse North Point of Presence (PoP). The affected NNI is currently hard down and not receiving optical signal from the carrier. All other NNIs remain operational, and impacted connections have successfully re-established service via alternate NNIs.

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JUL
30
Issues Calling UK Mobile Networks
By:
on
JUL
30
Jul 30, 09:43 BSTResolved - Following communication from other providers advising that this issue is resolved, we have been monitoring call traffic on the VoiceHost platform and can confirm that this issue has been resolved.Jul 25, 12:29 BSTUpdate - We have received reports that this issue is still ongoing. Calls to EE mobiles via the VoiceHost platform have been re routed to restore service while the wider issue is investigated by third parties.Jul 24, 12:50 BSTUpdate - Further information suggests that this is an issue pertaining to EE's network specifically.Jul 24, 12:11 BSTMonitoring - We are aware that users are experiencing issues calling UK mobile networks. This appears to be a widespread issue and is not specific to VoiceHost.

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JUL
01
Core Switch Maintenance
By:
on
JUL
01
Jul 1, 23:00 BSTCompleted - The scheduled maintenance has been completed.Jul 1, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 30, 16:37 BSTScheduled - We will be making configuration changes on core switches.If you believe there are any issues following the change window, please contact our Support team on 01603904090/support@voicehost.co.uk

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More posts
  • "Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear."

    Suzanne Adlington - Managing Director, Bristol Blue Glass Ltd.
  • "We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

    Finance Director, National M&E Building Services Provider.
  • "Where Kefcom has stood out for me above all others, is with a continuously impeccable service, the majority of my requests are dealt with immediately, and the few things that take a little longer to work on I’ve been regularly updated to the progress."

    Talek Saunders - Laboratory Analyst, Allium Environmental Ltd.
  • "We would be delighted to recommend your services! Many thanks for all your support through the pandemic, this has really made us look at all our suppliers and Kefcom is definitely one we will be keeping. It’s been great to have your skills to help us through and we really appreciate it… can’t wait to get out of our telephone contract for the lines and move it all over to yourselves... because as long as I am dealing with the contracts we will not be renewing with our existing supplier! I have to say it was great having your expertise and knowledge when for instance, we had data SIM requirements. As we are not technical, Tom was able to explain what it was and how it would work for our service users to be able to communicate with their family via tablets etc, which was invaluable."


    Diane Rendell - Administration Officer, Gloucestershire Group Homes.
  • “From our initial meeting, through 4 years of our development programme, to delivery and ongoing support; Kefcom have never let us down.”


    Sean Hodgson - Development Director, The Bay Talland, Cornwall.
  • "I would not hesitate to recommend the services of Kefcom to any company whether they be larger, established businesses or new, smaller organisations looking for a reliable provider of all of their computer and telephone needs."


    Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.
Do you have a question about our VoIP phone systems or want tailored advice from our expert VoIP company in Bristol? Please reach out to us by phone or email. Our team are always happy to help. 

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