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0117 971 7722


info@kefcom.net


DEC
19
Virtual Platform Maintenance - AT RISK
By:
on
DEC
19
THIS IS A SCHEDULED EVENT Dec 19, 22:00 GMT  -  Dec 20, 00:00 GMTDec 4, 14:23 GMTScheduled - We will be performing essential upgrades on our virtual platform.

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NOV
27
Supplier API Maintenance - Service Affecting
By:
on
NOV
27
Nov 27, 23:00 GMTCompleted - The scheduled maintenance has been completed.Nov 27, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 27, 13:36 GMTScheduled - We will be performing necessary maintenance on a supplier API that will likely result in a small window of downtime for fault raising and availability checking via the portal.

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NOV
25
Virtual Platform Maintenance
By:
on
NOV
25
Nov 25, 22:00 GMTCompleted - The scheduled maintenance has been completed.Nov 25, 21:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 25, 11:04 GMTScheduled - We will be performing maintenance on our virtual platform. We don't expect any service impact, however, if you become aware of any issues, please notify us.Telephone: 01603904090Email: support@voicehost.co.uk

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NOV
12
Broadband Disconnects Via Single NNI in Telehouse North PoP
By:
on
NOV
12
Nov 12, 08:57 GMTResolved - The upstream issue has been resolved.Nov 11, 21:04 GMTIdentified - The issue has been identified and raised to the carrier for investigation.Nov 11, 20:46 GMTInvestigating - Several broadband connections experienced brief interruptions due to a single NNI outage at our Telehouse North Point of Presence (PoP). The affected NNI is currently hard down and not receiving optical signal from the carrier. All other NNIs remain operational, and impacted connections have successfully re-established service via alternate NNIs.

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JUL
30
Issues Calling UK Mobile Networks
By:
on
JUL
30
Jul 30, 09:43 BSTResolved - Following communication from other providers advising that this issue is resolved, we have been monitoring call traffic on the VoiceHost platform and can confirm that this issue has been resolved.Jul 25, 12:29 BSTUpdate - We have received reports that this issue is still ongoing. Calls to EE mobiles via the VoiceHost platform have been re routed to restore service while the wider issue is investigated by third parties.Jul 24, 12:50 BSTUpdate - Further information suggests that this is an issue pertaining to EE's network specifically.Jul 24, 12:11 BSTMonitoring - We are aware that users are experiencing issues calling UK mobile networks. This appears to be a widespread issue and is not specific to VoiceHost.

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JUL
01
Core Switch Maintenance
By:
on
JUL
01
Jul 1, 23:00 BSTCompleted - The scheduled maintenance has been completed.Jul 1, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 30, 16:37 BSTScheduled - We will be making configuration changes on core switches.If you believe there are any issues following the change window, please contact our Support team on 01603904090/support@voicehost.co.uk

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JUN
30
Web Portals, Applications and Services
By:
on
JUN
30
Jun 30, 16:13 BSTResolved - This incident has been resolved.Jun 30, 15:05 BSTMonitoring - We have a fix for the issue and are monitoringJun 30, 15:00 BSTInvestigating - We are currently investigating an issue with access to our Web Portals, Applications and Services

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JUN
19
Broadband Maintenance
By:
on
JUN
19
Jun 19, 09:00 BSTCompleted - The scheduled maintenance has been completed.Jun 19, 07:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 18, 15:58 BSTScheduled - There will be some upstream broadband network maintenance affecting a small amount of connections on our network. These connections may see a drop within the window of works and should reconnect without issue.

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JUN
18
Broadband Maintenance
By:
on
JUN
18
Jun 18, 07:00 BSTCompleted - The scheduled maintenance has been completed.Jun 18, 06:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 11:09 BSTScheduled - There will be some upstream broadband network maintenance affecting a small amount of connections on our network. These connections may see a drop within the window of works and should reconnect without issue.

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JUN
12
Issues Logging in to VoiceHost Applications
By:
on
JUN
12
Jun 12, 09:55 BSTResolved - All services and applications are now fully operational.If you experience any further issues that you believe to be related to this outage, please contact our support team on 01603904090 or at support@voicehost.co.uk.Jun 12, 09:28 BSTUpdate - These issues have now been partially resolved and access to most applications has been restored. This is still under investigation.Jun 12, 08:40 BSTIdentified - We have been made aware that some customers are experiencing issues when attempting to log in to VoiceHost applications. After some investigation we believe we have identified the cause and have raised this to our systems team for further investigation.

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More posts
  • "Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear."

    Suzanne Adlington - Managing Director, Bristol Blue Glass Ltd.
  • "We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

    Finance Director, National M&E Building Services Provider.
  • "Where Kefcom has stood out for me above all others, is with a continuously impeccable service, the majority of my requests are dealt with immediately, and the few things that take a little longer to work on I’ve been regularly updated to the progress."

    Talek Saunders - Laboratory Analyst, Allium Environmental Ltd.
  • "We would be delighted to recommend your services! Many thanks for all your support through the pandemic, this has really made us look at all our suppliers and Kefcom is definitely one we will be keeping. It’s been great to have your skills to help us through and we really appreciate it… can’t wait to get out of our telephone contract for the lines and move it all over to yourselves... because as long as I am dealing with the contracts we will not be renewing with our existing supplier! I have to say it was great having your expertise and knowledge when for instance, we had data SIM requirements. As we are not technical, Tom was able to explain what it was and how it would work for our service users to be able to communicate with their family via tablets etc, which was invaluable."


    Diane Rendell - Administration Officer, Gloucestershire Group Homes.
  • “From our initial meeting, through 4 years of our development programme, to delivery and ongoing support; Kefcom have never let us down.”


    Sean Hodgson - Development Director, The Bay Talland, Cornwall.
  • "I would not hesitate to recommend the services of Kefcom to any company whether they be larger, established businesses or new, smaller organisations looking for a reliable provider of all of their computer and telephone needs."


    Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.
Do you have a question about our VoIP phone systems or want tailored advice from our expert VoIP company in Bristol? Please reach out to us by phone or email. Our team are always happy to help. 

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