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APR
06
Voicemail Platform Impacted
By:
on
APR
06
Apr 6, 02:00 BSTCompleted - The scheduled maintenance has been completed.Apr 5, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 30, 14:52 BSTScheduled - We will be performing upgrades to our voicemail platform that will cause it to be offline for a maximum of 60 minutes. This is to improve the functionality of the voicemail platform.

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APR
01
Broadband Services Impacted
By:
on
APR
01
Apr 1, 02:00 BSTCompleted - The scheduled maintenance has been completed.Mar 31, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 30, 14:46 BSTScheduled - We will be conducting maintenance on a broadband NNI in our Manchester POP which may cause loss of service for some users. Any affected users should automatically be routed via one of our London POPs so the downtime will be minimal.

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MAR
26
Core Network Maintenance - AT RISK
By:
on
MAR
26
Mar 26, 06:00 GMTCompleted - The scheduled maintenance has been completed.Mar 25, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 25, 22:00 GMTScheduled - We will be completing upgrades to our core network in our Telehouse West POP which could put some data services at risk.We are expecting this work to take no more than 30 minutes to complete.

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MAR
25
Core Network Maintenance - AT RISK
By:
on
MAR
25
Mar 25, 06:00 GMTCompleted - The scheduled maintenance has been completed.Mar 24, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 23, 16:08 GMTScheduled - We will be completing upgrades to our core network in our Telehouse West POP which could put some data services at risk.We are expecting this work to take no more than 30 minutes to complete.

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MAR
19
System Outage
By:
on
MAR
19
Mar 19, 09:13 GMTResolved - Following monitoring, we have confirmed the outage experienced yesterday has been resolved.If you have any further issues, please report them to support@voicehost.co.uk/01603904090.Mar 18, 12:35 GMTUpdate - We are continuing to work on a fix for this issue.Mar 18, 11:43 GMTIdentified - We have identified an issue with our storage platform.Engineers are currently implementing fixes and restoring services.Some platform generated emails are still failing with an estimated fix and restore within the next 15 minutesMar 18, 09:30 GMTInvestigating - We have been made aware of an outage affecting multiple systems and are investigating the root cause. We apologise for any inconvenience.

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JAN
29
Core Network Maintenance - Service Affecting
By:
on
JAN
29
Jan 29, 22:10 GMTCompleted - The scheduled maintenance has been completed.Jan 29, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 27, 09:23 GMTScheduled - We will be completing a necessary firmware upgrade on one of our core routers. This will cause a brief outage on some data services. If your data service is affected by this maintenance, you will be contacted directly to advise as such.

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JAN
23
Degraded Portal Access
By:
on
JAN
23
Jan 23, 10:10 GMTResolved - This incident has been resolved.Jan 23, 09:00 GMTMonitoring - We have found the root cause of this issue which has now been resolved.Please report any further issues to support@voicehost.co.uk/01603904090.Jan 23, 08:52 GMTInvestigating - We are currently aware of some users being unable to access the VoiceHost portal. This is currently under investigation by our system's team

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JAN
22
Core Network Maintenance - Service Affecting
By:
on
JAN
22
Jan 22, 22:10 GMTCompleted - The scheduled maintenance has been completed.Jan 22, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20, 13:06 GMTScheduled - We will be completing a necessary firmware upgrade on one of our core routers. This will cause a brief outage on some data services. If your data service is affected by this maintenance, you will be contacted directly to advise as such.

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DEC
20
Virtual Platform Maintenance - AT RISK
By:
on
DEC
20
Dec 20, 00:00 GMTCompleted - The scheduled maintenance has been completed.Dec 19, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 4, 14:23 GMTScheduled - We will be performing essential upgrades on our virtual platform.

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DEC
11
Fibre damage between Telehouse North and Manchester MA4
By:
on
DEC
11
Dec 11, 15:29 GMTResolved - This incident has been resolved.Dec 10, 09:15 GMTIdentified - An intra-pop optical cable has been damaged and engineers are working to repair it.This notice is only informational as traffic is flowing over an alternative route.

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  • "We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

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    Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.
Do you have a question about our VoIP phone systems or want tailored advice from our expert VoIP company in Bristol? Please reach out to us by phone or email. Our team are always happy to help. 

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